The problem
A new child joins the group and their profile does not exist yet: impossible to clock them in, to log their meals or to reach their parents. Waiting for management to be available to create the profile means starting the settling-in with a child who is invisible in the app.
And when the profile is created in a rush, the essentials are often missing: the date of birth, the allergies, the « no photos » instruction. All of it information the whole team should see from day one.
How Kidola solves it
In Kidola, team and childcare worker accounts can create a child's profile: the add button sits directly in the list of children. A few fields are enough for the child to appear in the list to clock in from their arrival date.
If a brother or sister is already in the setting, the liaison Frère/Sœur (sibling link) automatically picks up the parents' details: no re-entry, no typo in the email address. And comments (allergies, instructions) show as a red dot next to the first name, visible to the whole team.
Step by step in the app
- 1
Open the list of children
In Menu, open Enfants (children) then tap the add button. It is available on team and childcare worker accounts, not only on the management side.
- 2
Enter the basic information
Fill in the surname, first name, date of birth (required), sex and arrival date. It is the arrival date that determines when the child appears in the list to clock in.
- 3
Link the sibling already enrolled
If a brother or sister is already in Kidola, use the liaison Frère/Sœur at the top of the page: the parents' details are picked up automatically. Careful, the link requires the same email address on both sides.
- 4
Save, then complete the profile
After saving, add the photo and the important comments: allergies, the « no photos » instruction… A red dot then appears next to the first name on the home page, visible to the whole team.
Pitfalls to avoid
- The child does not appear in the list to clock in? Check their arrival date: if it is in the future, or if a departure date has been entered, they stay hidden.
- A childcare worker account cannot create the contract or handle billing: tell the manager so they can take over.
- Registration with the CSA happens on the CSA portal, not in Kidola: creating the profile is not enough for Chèque-Service billing.
Frequently asked questions
Why does the child I have just created not appear on the home page?
Their arrival date is probably in the future, or a departure date has been entered by mistake. A child only enters the list to clock in from their arrival date.
Can I create the child's contract from my childcare worker account?
No. The contract, the contractual schedule and billing are handled from a manager account: flag the new profile to management so they can complete the file.
Why does the liaison Frère/Sœur not pick up the parents?
The link requires exactly the same email address on both sides. Check the spelling of the email on the brother's or sister's profile before trying again.